Case study
Insurance industry challenger secures access and establishes a platform for growth using Microsoft Azure
Building a solution that would meet strict compliance regulations whilst remaining agile, scalable, and easy to manage.
Our client was born in the Cloud, so it was an obvious choice to select Microsoft Azure as its Platform-as-a-Service – as it can scale rapidly to support explosive growth.
Results
Secure, seamless, 24/7 access to our client’s new product for 25,000 brokers – enabling details and claims to be processed quickly.
Fully compliant in a highly regulated and data-sensitive industry.
Continued, ongoing support from Kocho.
Kocho is a true partner. Innovative and persistent in the pursuit of excellence and success. They were critical to the success in meeting our go-live date.
Client feedback
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Creating secure and easy access to a new industry-disrupting product
The key criteria were that the platform would support up to 25,000 external advisors, providing them with seamless sign-on and ease of use. Performance was also a key factor so that our client could deliver a smooth and fast experience for their advisors.
It was no use for our client to have a new, market-disrupting product if brokers didn’t have easy, secure access to recommend and sell it to potential clients.
Our client is a challenger in this market, so it was crucial that any advisor using the service had a quick and reliable journey which enabled them to give the best possible advice to their clients.
Secure access and seamless sign-on using Microsoft Azure
The technology was mostly based on the Microsoft Azure platform, Office 365, Kocho’s IP, and customised code that delivered intelligent automation functionality.
Kocho used Terraform and Ansible to apply AI, automation, and microservices to abstract business process journeys and link them to the correct data pipelines. This provided the backbone for automating firm registrations.
This ensured that brokers could always have secure and seamless access to our client’s new product, and enabled brokers to process claims and details quickly. Using customised code and AI to provide intelligent automation were crucial time and admin saving steps.
Compliance and security were at the forefront of everything Kocho implemented as the information being transferred was very sensitive and strictly regulated. The solution included a global identity platform that fully automates the provisioning of applications and users.
Future innovations as demand increases
Kocho continues to provide technical expertise to deliver constant innovation on the platform as demand for the client’s protection policy is growing rapidly.
Moreover, Kocho is monitoring and managing the platform 24/7 as the business is transacting around the clock. It’s crucial that Kocho ensure platform availability as providing a smooth service increases our client’s brand stability and reputation.
Key takeaways
Our client’s insurance offering was facilitated through a secure Microsoft Azure platform, affording 25,000 brokers efficient access for rapid processing of details and claims.
Intelligent automation was implemented, enhancing broker efficiency and ensuring top-notch client advice, alongside streamlined processes.
Data compliance and security were expertly managed, instilling confidence and complying with industry regulations.
Continuous support and innovation enabled our client to meet the growing demand, consolidating its brand and reputation.
Ongoing 24/7 platform management bolstered our client’s reliability, a crucial aspect for a market challenger, and brand stability.
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