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Case study

Insurance industry challenger secures access and establishes a platform for growth using Microsoft Azure

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Leveraging the power of Microsoft Azure and Kocho’s deep experience, Guardian 1821 disrupted the insurance market with a unique and scalable service.

Our client is an insurance brand that has been around for the last 200 years, starting its life as a humble fire and life insurance firm and growing to a financial juggernaut holding over £10 billion in assets.

Guardian is disrupting the insurance market with a new life and critical illness offer that has simpler, broader definitions with no general exclusions.

Focusing on the quality of cover – not just the number of conditions – Guardian is providing the best possible cover across its comprehensive list of illnesses.

Guardian was born in the Cloud, and it was an obvious choice to select Microsoft Azure as its Platform-as-a-Service – as it can scale rapidly to support explosive growth.

Kocho, together with the chosen insurance application partners, built a solution that would meet strict compliance regulations whilst remaining agile, scalable, and easy to manage.


  • Secure, seamless, 24/7 access to Guardian’s new product for 25,000 brokers – enabling details and claims to be processed quickly.

  • Fully compliant in a highly regulated and data-sensitive industry.

  • Continued, ongoing support from Kocho.

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Kocho is a true partner. Innovative and persistent in the pursuit of excellence and success. They were critical to the success in meeting our go-live date.

Robin Gardner

CTO, Guardian 1821


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Creating secure and easy access to Guardian’s new industry-disrupting product

The key criteria were that the platform would support up to 25,000 external advisors, providing them with seamless sign-on and ease of use. Performance was also a key factor so that Guardian could deliver a smooth and fast experience for their advisors.

It was no use for our client to have a new, market-disrupting product if brokers didn’t have easy, secure access to recommend and sell it to potential clients.

Guardian is a challenger in this market, so it was crucial that any advisor using the service had a quick and reliable journey which enabled them to give the best possible advice to their clients.

Secure access and seamless sign-on to Guardian using Microsoft Azure

The technology was mostly based on the Microsoft Azure platform, Office 365, Kocho’s IP, and customised code that delivered intelligent automation functionality.

Kocho used Terraform and Ansible to apply AI, automation, and microservices to abstract business process journeys and link them to the correct data pipelines. This provided the backbone for automating firm registrations.

This ensured that brokers could always have secure and seamless access to Guardian’s new product, and enabled brokers to process claims and details quickly. Using customised code and AI to provide intelligent automation were crucial time and admin saving steps.

Compliance and security were at the forefront of everything Kocho implemented as the information being transferred was very sensitive and strictly regulated. The solution included a global identity platform that fully automates the provisioning of applications and users.

Future innovations for an increasingly in-demand Guardian

Kocho continues to provide technical expertise to deliver constant innovation on the platform as demand for the Guardian protection policy is growing rapidly.

Moreover, Kocho is monitoring and managing the platform 24/7 as the business is transacting around the clock. It’s crucial that Kocho ensure platform availability as providing a smooth service increases Guardian’s brand stability and reputation.

Key Takeaways

  • Guardian’s insurance offering was facilitated through a secure Microsoft Azure platform, affording 25,000 brokers efficient access for rapid processing of details and claims.

  • Intelligent automation was implemented, enhancing broker efficiency and ensuring top-notch client advice, alongside streamlined processes.

  • Guardian’s data compliance and security were expertly managed, instilling confidence and complying with industry regulations.

  • Continuous support and innovation enabled Guardian to meet the growing demand, consolidating its brand and reputation.

  • Ongoing 24/7 platform management bolstered Guardian’s reliability, a crucial aspect for a market challenger, and brand stability.


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