Kocho appoints new Director of Managed Services, Jon Blagg, to accelerate service development and growth

Kocho is pleased to announce the addition of Jon Blagg to its senior management team. Taking on the newly created role of Director Managed Services, Jon will lead the development and growth of Kocho’s Managed IT Services team to accelerate service delivery and capability.

Jon brings with him a wealth of experience in transforming and delivering exceptional levels of service to clients across a variety of industries including Finance, Manufacturing, Power & Utilities, Retail, Automotive, and Healthcare.

Having previously worked for well-established brands such as Volkswagen Group UK and Whitbread PLC, Jon’s career has seen him manage the development of highly successful IT support teams that go beyond break-fix services and focus on supporting key business aims for organisations of all sizes.

Building a better managed service based on trust

Tasked with ensuring Kocho’s Managed Services provide outstanding technical and customer service to both existing and future clients, Jon has an ambitious vision for what a ‘great’ managed service should look like: ”It’s about being honest and transparent with the client. They want to know how their money is being spent, that you’ll take care of things, and, what’s more, that you can add value as a partner.”

Jon believes in Kocho’s potential to build on our existing strength as a leading managed services provider (TiG – Kocho’s previous name – was recently recognised as a top five Financial Services MSP globally). Jon aims to achieve this by investing in and developing his team to not only possess the expert technical insight required, but also a high standard of customer service skills as well.

“That way, our clients feel comfortable and reassured that they have the support they need and can trust us to do what’s right by them,” said Jon. “This helps to build a relationship that enables us to proactively manage and improve our clients’ IT operations – working in partnership to support their wider business goals and help them ‘Become greater’.”

A promising future for Kocho’s Managed Services

Jon’s expertise will be instrumental in helping Kocho achieve its ambitious plans for growth following the company’s recent rebrand from ThirdSpace and TiG.

Neil Coughlan, Kocho’s Chief Strategy Officer, is looking forward to seeing Jon’s vision for Kocho’s Managed Services come to life: “More and more of our clients are seeking the support of a capable managed IT service with cyber security capabilities to complement their in-house teams.

“Under Jon’s leadership, Kocho will be able to support more clients, further improve on our current service offering, and provide additional value by helping them move beyond day-to-day issues and achieve real business growth.”