Dojo: Cloud-first identity delivers savings, security, and scalability

The results?

Stronger security and a 65% reduction in first-line support. Plus, by eliminating licence bleed, Dojo saved over £80,000 in annual fees and significantly reduced liability risks.

Watch Dojo’s Cloud and Infrastructure Manager, Stefan Baldey, share how they made it happen.

Secure modernisation to support rapid growth

Dojo is at the forefront of card payment solutions, serving over 150,000 customers and processing upwards of £34 billion in transactions each year.

With rapid growth, however, came the challenge of scaling up while staying secure. Legacy infrastructure and a patchwork of identity management systems led to inefficiencies, security gaps, and rising costs.

When the pandemic hit and cashless payments surged, Dojo’s systems were under even more pressure to support a fast-growing workforce.

Key issues included:

• Technology silos and technical debt
• Increase of shadow IT
• Licence sprawl with escalating costs
• Security vulnerabilities from unmanaged user access

An Entra-driven, cloud-first solution

To tackle these challenges, Dojo set out to modernise with a cloud-first identity strategy. They partnered with Kocho, tapping into Microsoft Entra to unify identity management across multiple cloud platforms, including AWS, Azure, Google, and Oracle.

What emerged was an innovative solution that enabled advanced controls and automation to meet Dojo’s security and scalability needs.

Key elements included:

• Privileged Identity and Access Management (PIM/PAM) across cloud platforms for secure access.
• Zero touch onboarding and offboarding for seamless user management.
• Guest and utility user onboarding tied to access reviews to secure non-employee access.
• Single source of truth through HR system integration, consolidating access for over 100 SaaS applications.
• Unified user interface for app access, offering eligible employees easy access to all authorised applications.
• Device compliance for both Mac and Windows devices through Microsoft Intune, ensuring a secure and compliant endpoint environment.

The results: Enhanced security, efficiency, and cost savings

With Kocho’s support, Dojo transformed its identity management processes, enabling it to scale confidently while controlling costs and reducing risk.

Key results included:

• Cost savings of over £80,000 by mitigating licence bleed, with additional savings from SaaS app renewal insights.
• Enhanced security with robust authentication methods and conditional access policies.
• Reduced tech debt and shadow IT, aligning technology usage with corporate standards.
• Improved user experience with 65% fewer first-line support tickets through self-service capabilities.
• Accelerated onboarding process, cutting the time required from two days to within an hour with predefined “birthrights.”

This modern cloud-first identity strategy equipped Dojo with the tools to handle rapid growth securely and efficiently, setting a strong foundation for continued success in a digital-first world.